FAQ

Once we have your product, the order will be processed within 5 business days and then shipped straight to you with a tracking number. You will not receive a tracking number until we have your item on hand. This is especially true for pre-orders, unless personally requested.

If it is a pre-order product, then the item purchase will first have to undergo production before it is first shipped to us. This usually takes around 3 weeks, but could increase depending on our manufacturers' timetables and blanks accessibility. Time of production will also increase if any problems arise. (i.e. COVID-19, holidays, etc.).

All skateboard orders are considered pre-orders at the moment unless otherwise noted. We are working towards stocking boards, but the pandemic has made it tough to get stock in a timely manner.

If you have any questions about your order, you can email us at contact@heroes-by-design.com.

Yes, we do. There just may be additional shipping time, but the progress can be checked with the tracking number. Shipping fees and customs will be paid by customer.

All skateboard orders are considered pre-orders at the moment unless otherwise noted. We are working towards stocking boards and any skateboard orders placed could take 1-3 months for you to receive tracking information.

Madrid Skateboards is fulfilling all of longboard orders for the dream and blunt shapes. They are however extremely delayed at the moment due to the pandemic.

If you want to speed up your wait time to 1-3 weeks please place a POD (print-on-demand) skateboard order or upgrade a previous order to our POD service.

If you have any questions about your order, you can email us at contact@heroes-by-design.com.

As a default, your skateboard will not come with grip attached. It will have a natural wood grain shown on top or even a colored veneer.

If you want grip to be attached to your board, you must also place the grip wanted in your cart. At checkout, you must request for the grip to be applied in the order notes. This is because a lot of people want to apply the grip on other boards.

If you forget to request for us to apply the grip to your board, please reach out to us at contact@heroes-by-design.com

We are happy to inform you that all of our products are screen-printed unless noted otherwise.

To ensure the longest lasting quality of the prints, it is recommended that shirts be washed with cold water and dried on low heat.

We are always looking for amazing and talented artists that will come to love our creations as much as we do. We cater each project to the artists specific style. We want you to enjoy the work you do for us. If you interested and would like to work with us, please email us at:  contact@heroes-by-design.com