FAQ

Once we have your product, the order will be processed within 5 business days and then shipped straight to you with a tracking number.

If it is a pre-order product, then the item purchase will first have to undergo production, before shipment. This usually takes around 3 weeks, but could increase depending on our manufacturers timetable. Time of production will also increase if any problems arise. (i.e. COVID-19).

All skateboard orders are considered pre-orders and will follow the pre-order timeline mentioned. These orders usually take 2-3 weeks to receive, but due to COVID it could take up 5 weeks to receive your order.

If you have any questions about your order, you can email us at contact@heroes-by-design.com.

Yes, we do. There just may be additional shipping time, but the progress can be checked with the tracking number. Shipping fees and customs will be paid by customer.

Here is a link to the size chart.

We are happy to inform you that all of our products are screen-printed unless noted otherwise.

To ensure the longest lasting quality of the prints, it is recommended that shirts be washed with cold water and dried on low heat.

We are always looking for amazing and talented artists that will come to love our creations as much as we do. We cater each project to the artists specific style. We want you to enjoy the work you do for us. If you interested and would like to work with us, please email us at:  contact@heroes-by-design.com